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Work Experience

Four Years of Experience Working for Amazing Companies & Startups.

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companies

01

Customer Service Representative (REMOTE)

SEP 2024 - TO DATE

Began as a Customer Support Representative, resolving grocery order issues through voice, chats and email ensuring customer satisfaction then got promoted to Technical Support II, I resolved software issues (e.g., Salesforce, Zendesk), maintained the Instacart AKB (Agent Knowledge Base,) trained new agents, and contributed to piloting and implementing new CRM softwares.

02

Web Developer

JAN 2023 - AUG 2024

Collaborate with creative and development teams on the execution of ideas and development of websites.

03

Customer Service Representative(REMOTE)
MAY 2022 - DEC 2022
  • Delivered multichannel support via email, chat, voice, and video, addressingtechnical issues, product guidance, and sales inquiries.
  • Reached out to customers to understand their needs, gather feedback, and fosterlong-term satisfaction.
  • Conducted troubleshooting, testing, and issue resolution to improve productfunctionality and customer experience.
  • Proposed actionable ideas and solutions to empower customer success and driveengagement.

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